We hold every single customer in high regard. Our foremost priority is to ensure that the pet supplies you order are delivered to you as swiftly as possible. The following outlines the journey of your order, from payment to delivery.

Note: Our orders only include product fees and shipping fees (where applicable). Our customers are not required to pay for importing fees, duties, or VAT (Value-Added Tax).

Payment Confirmation

Once your order has been authorized and verified, a confirmation email will be promptly sent to you.

Order Processing

For all countries, it typically takes 1 – 2 business days to process your order. Please keep in mind that holidays and weekends are not counted as business days.

Shipping

  • Shipping Duration: Shipping generally takes approximately 7 to 14 business days to reach the destination, regardless of the country. When your order is shipped, we will send you an email notification that includes a tracking number.
  • Shipping Fee: For all countries, if the total order amount is less than 69,wechargeashippingfeeof6.99. Orders totaling $69 or more qualify for free shipping.

Delivery

Please Note: The total time it takes for you to receive your order is the sum of the order processing time and the shipping time. For instance, if you order a pet coat, it will require 1 – 2 business days for processing and then an additional 7 – 14 business days for shipping. Therefore, you can expect to receive your order within 8 – 16 business days, regardless of the country.

Our system automatically selects the most suitable distribution logistics based on factors such as the sales platform, product size, and weight. If the street address of your order contains “PO Box”, the system will review and make a judgment based on the delivery logistics you’ve chosen. If the selected logistics method cannot deliver to an address with a “PO Box”, the system will flag the order as abnormal. In such cases, our customer service staff will notify you to either modify the address or cancel the order.

Track Order Status

You can track the status of your order independently. After your order leaves our warehouse, we will send you an email to inform you that your package has been shipped, along with the tracking number. You should be able to see updates within 72 hours of receiving the email.

  • If you wish to track your order, simply click on “Track Order” for detailed information.
  • If there are no updates, you can send us an email to inquire about the details.

Causes of Delay

Tracking updates may be delayed in the event of force majeure circumstances, such as:

  • Adverse Weather Conditions: Heavy rain, tornadoes, floods, earthquakes, etc.
  • Local Disruptions: Strikes, statutory holidays, major international conferences, etc.
  • Peak Season Challenges: Shortages of flights and personnel during peak seasons, along with other local factors.

Contact Us

Should you have any queries or concerns, please don’t hesitate to reach out to us.

On business days, we will respond to your inquiries within 24 hours.