We accept a variety of convenient and secure payment options for your pet supply purchases, including the following credit cards: Visa, Mastercard, American Express, Discover, JCB, and Diners Club. Additionally, we also support Apple Pay for a seamless checkout experience. Simply input your card details at the checkout page, and rest assured that your payment will be processed securely.

What to Do If Your Credit/Debit Card Payment Is Declined

Place Your Order Again

If your payment is declined, you’ll need to place a new order. Unfortunately, we’re unable to reinstate orders once a payment has been declined.

Conduct the Following Checks

To increase the likelihood of your new order being accepted, we recommend performing the following checks:

  • Verify Card Details: Double-check that all the information you’ve entered is accurate, especially the expiry date of your card.
  • Confirm Security Code: Ensure you’ve entered the correct security code, which is the three-digit number located on the back of your card.
  • Contact Card Issuer/Bank: Your card issuer may have declined the payment without providing us with a specific reason. It’s advisable to check with them or get in touch with your bank for clarification.
  • Try an Alternative Payment Method: If you’ve checked all the above and the issue persists, consider using another card or a different payment method.

Next Steps

  • 3D Secure Declines: If your payment was declined via 3D Secure, you’ll need to reach out to your bank for further information.
  • Error Messages: Should you receive an error message, please contact us promptly with as many details about the issue as possible, including the exact error message you received. We’ll work to resolve it as quickly as we can.

Security and Privacy

Your security is our top priority. Our website employs advanced encryption technology to securely process your payment information. Moreover, we adhere to PCI-DSS standards to guarantee the protection of your data while you shop for pet supplies. We also take fraud prevention very seriously. All credit and debit cardholders are subject to validation and authorization by both us and the card issuer. To enhance security during online card payments, you may encounter 3D Secure security measures, depending on your bank issuer. This could involve entering a password, receiving a security code via email or phone, or engaging in additional interaction such as fingerprint verification or two-factor authentication, based on authentication factors. For more information regarding authentication, please consult your card-issuing bank.

Order Confirmation

Once your payment is successfully processed, you’ll receive an order confirmation email. If it doesn’t appear in your inbox, please check your spam or junk folder.

Contact Us

Should you have any queries or concerns, please don’t hesitate to get in touch with us.